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FAQs

FREQUENTLY ASKED QUESTIONS

WHICH FORMS OF PAYMENT DO WE ACCEPT?

We Value Your Preferred Choice! ...

In fact- that’s the primary reason we have decided to price all our goods and services with a Cash Discount payment option. We love that you, our customers have the option to pay for your goods and services with whichever method best fits your budget and lifestyle!  Most credit cards companies offer amazing rewards and incentives for using their card- We get it (and love it)! Whether it’s cash-back or your next vacation, they just seem to keep getting better!

As a local small business, there is a flip-side to your rewards. We incur an exorbitant amount of fees annually in an effort to keep your convenience a top-priority (and will continue to do so!). In an effort to keep our prices competitive and our business sustainable, all electronic transactions after September 1st, 2019 will incur a nominal non-cash convenience fee that will help to offset our cost as the fees continue to rise. This is so that we can continue to say yes to all of your favorite cards and so that you can still reap the rewards!  After all, you deserve it!

Thank you so much as always for understanding and for your continued loyalty! We truly do have the best clients in Pittsburgh!

Cash, personal and business checks, Spaweek, credit cards, ATM, and EFT are accepted. HSA, car insurance and health insurance coverage also apply in some instances. Greenapple will no longer be is accepted after December 31, 2019.

Gratuity is very appreciated and acceptable in cash, Venmo, Cash App, Zelle, and Apple PAY if you wish to tip. Unfortunately as of January 1, 2020 we will no longer accept gratuity on credit cards or checks.

Is our business loyal to Your clients?

You bet! No quibbles. No questions. Satisfaction Guarantee. We ask that you bring any concern to our attention immediately and allow us to first address your concern so that you are completely satisfied with the service. If we have not met your expectation 100%, we will be happy to issue a refund.

EYELASH QUESTIONS TO ASK CLIENTS BEFORE YOUR APPOINTMENT?

WHEN SHOULD I ARRIVE?

We recommend arriving 10 minutes prior to your appointment time to allow for parking, check-in, time to change and session prep. Late check-ins may determine the length of your treatment. If you are late, your service will still end as scheduled so that our next guest may begin on time.

WHAT HAPPENS IF I DO NOT SHOW UP FOR AN APPOINTMENT?

We reserve the right to charge 100% of any/all treatments for appointments not canceled 24 hours in advance.

WHAT IF I FEEL UNCOMFORTABLE DURING A MASSAGE?

Your feedback is important to us. Please communicate with your massage therapist at any time regarding pressure or technique. This is your treatment and we want you to enjoy it.

HOW OLD DO I HAVE TO BE FOR TREATMENTS?

Verve guests must be 16 years of age. Minors having treatments must be accompanied by a parent at check-in and will be assigned a therapist of the same gender.

WHAT SHOULD I WEAR?

Most guests disrobe entirely for spa treatments. Our massage and skin care therapists are trained to appropriately drape you with sheets and towels for privacy. However, undergarments may be worn if it increases your comfort level. We provide a robe for all treatments. For Aerial Yoga and Pilates we suggest that you wear proper fitness attire.

CAN I REQUEST A FEMALE MASSAGE THERAPIST?

You may request any gender that you may prefer and we will accommodate your request to the best of our ability based on the available staff on hand at your desired day and time of service. All therapists are trained professionals who will properly drape you throughout your treatment.

WHAT IF I AM PREGNANT?

If pregnant, avoid treatments using deep pressure, such as our Hot Stone Massage and our wraps. Please, inform our Spa Concierge when making your reservation so that we may provide specially trained therapists and pregnancy pillows for support and comfort. We recommend having a script from your doctor for treatment approval.

ARE CELL PHONES PROHIBITED?

To respect a peaceful experience for everyone, the use of cell phones is not permitted inside Verve treatment rooms.

parking concerns? it's Easier than you think.

Parking is available in the same block at the 6th street parking garage in Downtown Pittsburgh. Parking ranges from $3 - $13 depending on how long you spend with us.

For FREE holiday season parking dates checkout

Pittsburgh Parking Holidays

For real time parking checkout

Park PGH

For modern mobile payments on and off street parking options checkout

GO MOBILE
To reserve a parking spot between 10-2 Mon- Fri checkout

Reserved Parking

HOW DO I START TAKING PILATES, Yoga, Rope wall and AERIAL YOGA WITH VERVE?

We recommend you book your class on-line with our easy on-line scheduler. You may also call or email info@theverve360.com to pre-register for class and with any questions. Drop in class passes start as low as $20 depending on the class type. Class memberships are available and recommended with classes being as low as $7.00 per class. Membership has it's privileges! Ask about our monthly class membership and GET MOVING TODAY!

Click here for more info on class membership

DO YOU OFFER PACKAGES IN ADDITION TO YOUR CLASS OFFERINGS?

Absolutely! We currently offer a skin care and massage membership to go along with all of our wonderful class options. The skin care package entitles you to 1 full facial each month for a special discounted price of $89!! If massage is your thing, our massage membership entitles you to 1 full body massage of your choice (swedish, deep tissue, neuromuscular, athletic) each month for the same price of $89.

Click here for class membership information

DO WE OFFER BRAZILIAN WAXING?

Yes We Do!

Can verve offer onsite perks for my employees?

Absolutely! We can offer many health and wellness options for your employees both on and off site. Some of the options include chair massage, on-site classes and partnering in your health fair. What better way to keep your employees engaged than investing in their health and wellness!

ASK FOR DETAILS!

HOW LONG DOES A BRAZILIAN WAX TAKE?

The first time, you should allow 45 - 60 minutes. Each time after that, you should allow about 30 minutes.

CAN I HOLD A SPA DAY OR BOOK A PRIVATE PARTY FOR FRIENDS?

We have a fantastic location for parties. We've worked with many groups including wedding parties, bachelorette parties or spa days with the girls for a special relaxing day on the town. We are BYOB and we're located in the same building as Olive or Twist so ordering up food is a snap!!

ARE YOU ABLE TO PROVIDE HAIR AND MAKE-UP SERVICES FOR MY WEDDING?

Yes!! We are well staffed to provide wedding make up and hair styling. We can take care of you here at Verve or take it on the road to a location of your choice. Most brides stop in pre-wedding for a make up and hair trial where we discuss the details, and determine your exact needs.

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